How to complain, and what happens next.
If something has gone wrong, tell us. Most problems can be put right quickly by talking to the Clerk.
If that does not fix it, write to the Clerk. We will reply within five working days to say we have your complaint, and give a full answer within twenty working days.
If you are still unhappy, you can ask for a panel of three councillors who were not involved to look at it again.
Complaints about a councillor's behaviour go to the Monitoring Officer at the district council, not to us.
We keep a record of complaints and what we learned, and report the numbers to Full Council each year.
Harrowmere Town Council